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APPOINTMENT POLICIES
Your appointments are very important to us at Glamorous Hair Studio, so when we reserve the stylist’s time, it is customized to your specific needs. Out of respect for our stylists, our support staff and our very valued guests, we have put the following policies in place to ensure the best possible experience for everyone at Glamorous.
CANCELLATION POLICY
We require a 24-hour notice to cancel or reschedule any appointment. Cancelling or rescheduling an appointment less than 24 hour prior to the appointment start time, will result in 25% of the scheduled service fee to be charged to your credit card or we will apply this charge to your next appointment if booked again and fulfilled in 3 business days. Changes made to any appointments before the 24-
hour time frame will not be penalized. As a courtesy, we do send text/email reminders 48 hours
prior to your scheduled service, but please understand that it is your responsibility to remember your schedule to avoid cancellation fees. Habitual cancellations may require a non-refundable deposit (at the discretion of your stylist) to schedule an appointment.
LATE POLICY
We firmly believe in the value of your time and make a conscious effort to avoid long waiting periods in the salon. Thus, out of respect for our clientele, services for clients arriving more than fifteen minutes late will be honored only at salon discretion.
NO-SHOW POLICY
Failure to show up for your appointment without contacting the salon is considered a “no-show”. No shows will be charged 50% of the service to schedule a future appointment which is nonrefundable.
SERVICE GUARANTEE
We stand behind our work at Glamorous and want you to be 100% satisfied with your experience and the results of your services. If you are dissatisfied for any reason, please contact the salon within 7 days of your service to schedule a return visit. We would like the opportunity to make the corrections at no cost to you. You are welcome to return to your original stylist or have us recommend another professional.
APPOINTMENT DEPOSIT
Services that reserve a minimum of 90 minutes or more of the stylist’s time will be scheduled with a
$100 deposit. The full deposit will go towards the total cost of your visit. If appointments that require a deposit are cancelled or rescheduled in less than 24 hours before the service time, the deposit is non-refundable.
BRIDAL APPOINTMENT
To book your wedding day hairstyle and trial please contact us at [email protected]. We do require 50% deposit and signed contract.
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